Medical Device Recall Information > US Patient Portal

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US Patient Portal

Replacement device order information

Non-US Patients: Please contact your homecare provider for updates.

If you’re a patient in the United States and you’ve registered your device for remediation, this site will allow you to check the status of your replacement device order. If you have not yet registered, please visit this site to start the process or call 877-907-7508. If you are a non-U.S. patient, please contact your homecare provider for updates.

On this site, you can:

  • Check the status of your replacement device order.
  • Confirm if you are matched with your durable medical equipment provider (DME).
  • Add your patient prioritization information if you haven’t done so already.


If you would like to change or update contact information (such as your address, phone number or email) or cancel your order, please call 877-907-7508.

Ready? Let's find your record.

Please enter the confirmation number you received during registration or your device serial number. Once we find your record, you will be asked to verify your identity by entering your last name, zip code, and the last 4 digits of the phone number you used to register your affected device.

To enter the serial number:

To enter the confirmation code:

Please be sure to enter the serial number from your CPAP, BiLevel PAP or ventilator device directly and not the number from an attached humidifier or water tank. You can find help on how to locate your serial number here or call 877-907-7508

Please enter the confirmation code from the email you received following your device registration.

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